Frequently Asked Questions

Everything you need to know about your next pair of BIG Boots.

How do I ensure I choose the correct boot size?

We recommend measuring your foot from heel to toe and consulting our detailed Size Guide. Our boots generally run true to size, but if you are between sizes, we suggest sizing up for maximum comfort.

What is your return policy for footwear?

We offer a 30-day return policy for all unworn boots in their original packaging. Please ensure the soles show no signs of outdoor wear to qualify for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your boots sooner.

Are BIG Boots waterproof?

Many of our leather and synthetic styles are water-resistant. For fully waterproof models, please look for the 'Weather-Proof' badge on the specific product page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my leather boots?

To extend the life of your boots, we recommend wiping them with a damp cloth after use and applying a high-quality leather conditioner every 3-6 months to prevent cracking.